Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days depending on your location. We process all orders within 48 hours to ensure your cycling gear reaches you as quickly as possible.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. If your gear doesn't fit or meet your expectations, you can contact our support team to initiate a return or exchange.
Are ROCKBROS products covered by a warranty?
Yes, all our products come with a 1-year limited warranty against manufacturing defects. This covers our bike bags, lights, helmets, and other accessories under normal usage conditions.
How do I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to provide a secure and convenient checkout experience.
Are your bike bags completely waterproof?
Many of our bike bags are made with IPX6 waterproof materials and seamless welding technology. Please check the specific product description for the 'Waterproof' vs 'Water-resistant' rating of each model.